Monday, 01 October 2018 09:02

Technical Support Help Desk

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Help Desk Topics

 

Aesop
  • You can access Aesop via phone at 1-800-942-3767 or from Frontline Support's Website 
  • Your default ID is your home phone number with Area Code
  • You can click have your ID or PIN e-mailed to you with the links below the login box on their Website
  • You can send a help desk ticket for more Aesop help.
   
Faculty and Staff Support
  • Faculty and Staff should contact their school or building tech for all techincal support by filling out a ticket at help.wsd.net.
  • If you are unable to log into a computer to create a help ticket, another computer may be used, or even a phone that is on the WiFi.
  • If your account is disabled, make sure you've signed the AUP.  Sign it again if you are unsure.
   
Parent Support
  • For help with the Portal, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
  • The "Pay Fees" link on MyWeber doesn't show up until 24 hours after you create your account
  • Missing fees in the "Pay Fees" portal need to go directly through the school
  • Questions regarding your student's login need to go through your student's school 
   
Password Retrieval
  • Employees who forget their passwords need to go to Employee Online and use the forgot password link
  • Employees who failed to re-set their passwords and have been locked out need to go to Employee Online and use the forgot password link
  • Ensure you've signed the AUP every year to keep your computer login.  It can be signed at any time to reactivate your account.  It can be signed from home or on a phone
  • Student passwords can be re-set at their school.  Have them contact their teacher for more instructions
   
Portal Support (MyWeber)
  • For help with the Portal, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Parent usernames are an e-mail address
   
Student Chromebook Support
  • Elementary students need to advise their teacher if they are having Chromebook problems
  • Secondary students need to take their Chromebook to the Librarian if they are having problems
  • There is no after-hours support for student Chromebooks
  • More information can be found on the one-to-one help site
Read 332 times Last modified on Tuesday, 02 October 2018 07:28